| 1. |
Were you satisfied with the way you were greeted when you first arrived at our shop? |
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| 2. |
Were you satisfied with the quality of the : Body repair? |
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Paint repair? |
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Mechanical repair? |
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| 3. |
Were you satisfied with the cleanliness of your vehicle? |
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| 4. |
Were you satisfied with the way you were treated by our Service Advisor? |
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| 5. |
Were you kept adequately informed during the repair process? |
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| 6. |
Was your vehicle ready when promised? |
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| 7. |
After the repair, was it necessary to return your vehicle for additional work? |
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| 8. |
As a result of this experience, would you refer the shop to family and friends? |
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| 9. |
Were you satisfied with the way your insurance company handled your claim? |
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